Terms of service
Last updated: March 7, 2026
Welcome to Zevinity! The terms “we”, “us” and “our” refer to Zevinity LLC (“Zevinity”). Zevinity operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) in order to provide you, the customer, with a curated shopping experience. Zevinity is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and dispute resolution.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at Privacy policy – Zevinity. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing products, you may be asked to provide certain information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display and describe our products and services in our online stores. However, colors, textures, or product appearance may vary depending on your device, screen settings, or display configuration.
We do not warrant that the appearance or quality of any product purchased will exactly match how it appears on our website or meet your subjective expectations. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or limit quantities offered to any person, region, or jurisdiction.
Our products are intended for general pet use only and are not designed to diagnose, treat, cure, or prevent any medical condition. Use of our products is at the pet owner’s discretion and responsibility.
Product images displayed on our website are for illustrative and promotional purposes only. Certain images may be enhanced, staged, or digitally created to showcase design, fit, or lifestyle context. Actual product appearance may vary slightly.
Nothing in these Terms is intended to limit or exclude any rights that consumers may have under applicable consumer protection laws in their country of residence, including the United Kingdom and Canada.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase products from Zevinity. We reserve the right to accept or decline any order at our discretion. An order is not accepted until payment has been received and the order has been confirmed by us.
Please review your order carefully before submitting. If you need to modify or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been accepted or processed.
If we cancel or modify an order, we will attempt to notify you using the contact information provided at checkout.
All purchases are subject to our Refund Policy, available at Refund policy – Zevinity.
You represent and warrant that all purchases are for personal or household use only and not for resale or commercial distribution.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as shown in your order confirmation email.
Prices do not include taxes, shipping, handling, or other applicable fees unless explicitly stated.
You agree to provide current, complete, and accurate purchase and account information and to promptly update such information as needed. You represent and warrant that you are authorized to use the payment method provided and that all charges incurred will be honored.
Applicable taxes, duties, or import fees may apply depending on the destination country and are the responsibility of the customer.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, customs processing, or other events outside our control.
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
Title and risk of loss for products pass to the customer upon delivery to the carrier, except where otherwise required by applicable consumer protection laws.
SECTION 6 – INTELLECTUAL PROPERTY
All content included in the Services—including text, graphics, images, logos, videos, product reviews, and design elements—is owned by Zevinity or its licensors and is protected by U.S. and international intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.
Zevinity’s names, logos, product names, designs, and slogans are trademarks of Zevinity. Shopify and its related marks are trademarks of Shopify Inc. All other trademarks belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available,” without warranties of any kind. Your use of optional third-party tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Zevinity is powered by Shopify; however, all sales are made directly between you and Zevinity. Shopify is not responsible for any aspect of transactions conducted through our store. You expressly release Shopify from all claims related to your purchases.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy and Shopify’s Privacy Policy.
SECTION 11 – FEEDBACK
If you submit any feedback, reviews, or other content, you grant Zevinity a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, and display such content for any purpose, including marketing and promotion.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors or inaccuracies and to cancel or update orders if information is inaccurate at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, to violate intellectual property rights, transmit harmful code, engage in fraudulent behavior, or otherwise interfere with the proper operation of the Services.
SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time without notice.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Zevinity and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.
Nothing in these Terms shall limit or exclude liability where such limitation is not permitted by law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
SECTION 17 – DISPUTE RESOLUTION
Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration where permitted by law.
If you reside outside the United States, you may have additional rights under local consumer protection laws which may allow disputes to be resolved in your local jurisdiction.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless Zevinity and its affiliates from any claims arising out of your breach of these Terms or misuse of the Services.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
SECTION 20 – GOVERNING LAW
These Terms are governed by the laws of the State of Washington, United States, except where mandatory consumer protection laws of your country of residence apply.
SECTION 21 – FORCE MAJEURE
Zevinity shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, carrier delays, customs processing, technical failures, labor disputes, or other unforeseen events.
SECTION 22 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
SECTION 23 – CONTACT INFORMATION
Zevinity LLC
52050 Eagle View Ln
Ford, WA 99013
United States
Email: support@zevinity.com
Phone: +1 509-564-4064